Frequently Asked Questions
Everything you need to know about our fresh vegetarian and vegan products.
How do you ensure the freshness of your produce during shipping?
We use temperature-controlled packaging and express shipping for all perishable items to ensure they arrive at your doorstep as fresh as they left our shop.
Are all products in your shop guaranteed to be vegan?
While we specialize in vegan goods, we are a 'Veg and Vegan' shop. Each product is clearly labeled as either 'Vegetarian' (may contain dairy or honey) or '100% Vegan' for your convenience.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the domestic region to maintain the quality and shelf-life of our fresh and frozen plant-based goods.
Are your products organic and non-GMO?
We prioritize sourcing organic and non-GMO products whenever possible. Please check the specific product descriptions for individual certification details.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various digital wallets to ensure a secure and seamless checkout process.